Shipping policy

All our products are digital and will be delivered to the buyer's email within 24 hours of purchase. If you can't locate your account details, please check your Spam, Junk, or All Mail folders. For further assistance, feel free to reach out via our website’s chat function or by emailing us at support@gachamacha.com.

If you haven’t received your account details within 24 hours, there may have been an issue—such as an incorrect email address or a full inbox—that prevented delivery. In that case, please contact our support team, and we’ll do our best to help you access your account promptly.

If delivery exceeds 24 hours, you may be entitled to a full refund if conditions are met under our Refund Policy.